Policy Changes for 2025
Dear Valued Clients,
We hope this message finds you and your feline friends in great spirits. At The Dapper Cat, our commitment has always been to provide exceptional, personalized grooming services directly to your home, ensuring a comfortable and stress-free experience for both you and your beloved cats.
To continue delivering the highest quality of service and to accommodate the growing needs of our business, we are implementing some important changes to our services, pricing, and policies, effective January 1, 2025.
Introduction of a Reservation Fee
To enhance our scheduling efficiency and ensure that we can accommodate all our clients reliably, we are introducing a non-refundable reservation fee of $50. This fee will be applied toward the total cost of your grooming service upon completion.
Note: this fee doesn’t apply to VIP members
Cancellation Policy
We understand that unexpected circumstances can arise. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled appointment, OR instances where a cat is too aggressive or otherwise cannot be groomed safely, will forfeit the reservation fee.
Updated Service Pricing
Please note the following changes to our service prices:
• Full Coat Groom: $130 Lion Cut: $150 Teddy Bear Trim: $160
For our loyal VIP Members, special discounted rates are available:
• Full Coat Groom: $115 Lion Cut: $135 Teddy Bear Trim: $145
New Premium Fee
We are introducing a Big Paws Premium fee of $15 for cats over 18 pounds to ensure we provide the best care for larger breeds.
Travel Fee
Our travel fee remains unchanged at $15 for all appointments, ensuring reliable and prompt service at your doorstep.
Nail Trim Only Services
Please be aware that our Nail Trim Only services are now available exclusively within a 10-mile radius of Akron. We apologize for any inconvenience and encourage you to schedule full grooming services if you are outside this area.
Our VIP Membership Program
We are excited to offer an exclusive VIP Membership for our most dedicated clients. As a VIP member, you will enjoy the following benefits:
• Priority Scheduling: Pre-book your appointments every 4-12 weeks, ensuring you never have to wait for a preferred time slot.
• Exclusive Discounts: Receive discounts on select grooming services, allowing you to pamper your cat while saving on costs.
• Waived Reservation Fee: Enjoy the convenience of having the $50 reservation fee waived, providing a seamless booking experience.
• Additional Perks: Gain access to special promotions and personalized service tailored to your cat’s unique needs.
Becoming a VIP member not only enhances your grooming experience but also ensures that your cat receives consistent, high-quality care without the hassle of last-minute scheduling.
Why These Changes?
• Enhanced Service Quality: The updated pricing allows us to maintain and improve the quality of our services.
• Reliable Scheduling: The reservation fee helps minimize last-minute cancellations, ensuring we can serve all our clients effectively.
• Safety and Comfort: Ensuring that each grooming session is safe and comfortable for your cat remains our top priority.
• Exclusive VIP Benefits: Our VIP program rewards our loyal clients with added value and convenience.
We Value Your Business
We sincerely appreciate your understanding and continued support as we implement these updates. If you have any questions or concerns about these changes, or if you’re interested in joining our VIP Membership Program, please do not hesitate to contact us at kimberly@thedappercat.com. We are here to assist you and ensure a smooth transition.
Thank you for choosing The Dapper Cat for your cat grooming needs. We look forward to continuing to serve you and your furry companions with excellence.
Warm regards,
Kimberly Mats
The Dapper Cat
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Please feel free to reach out to us with any questions or to schedule your next appointment.